Privacy Policy
At HugLoom, your privacy is at the heart of everything we do. We build tools to support caregivers, not to exploit their data.
Our Promise
We do not sell or share any user data. Period. Your personal information, your care circles, and your private stories belong to you. We are funded by subscriptions and service fees, not by selling your privacy.
1. Information We Collect
To provide our services, we collect information that you voluntarily provide to us when you:
- Create an account (name, email, profile information).
- Use our care coordination tools (calendar events, medication lists, care circle members).
- Communicate with us for support or feedback.
We also collect limited technical data automatically, such as IP addresses and device information, to ensure the security and performance of our app.
2. How We Use Your Information
We use the collected information solely to:
- Provide, maintain, and improve the HugLoom platform.
- Facilitate communication within your private Care Circles.
- Send essential service updates and security alerts.
- Provide customer support.
3. Data Protection
We implement industry-standard security measures to protect your data. This includes encryption of data in transit and at rest. While no method of transmission over the Internet is 100% secure, we strive to use every commercially acceptable means to protect your personal information.
4. Your Data, Your Choice
You have the right to access, correct, or delete your personal data at any time through your account settings. If you choose to delete your account, we will remove your personal data from our active databases in accordance with our data retention policy.
5. Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out to us through our Contact Page.